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Visibly is a Chicago-based healthcare technology company founded in 2012 that develops digital eye care solutions.
Our prescription renewal test takes five minutes and provides patients with an updated prescription, written by a licensed ophthalmologist or optometrist in less than 24 hours. Sign up here to get started.
Our test works in four easy steps:
Visibly is not a replacement for a comprehensive eye examination. Our licensed ophthalmologists and optometrists use Visibly’s online technology to evaluate your visual acuity and a portion of your ocular health profile and issue a prescription for corrective eyewear, where clinically appropriate. Our doctors recommend that all patients between 18 and 55 years old receive a comprehensive eye exam at least once every two years.
The test can be taken from anywhere, including the comfort of your own home. However, there are states that have regulations on healthcare technology and telehealth which restrict the use of Visibly. Our service and standards of practice are consistent with all applicable regulations on both state and federal laws. Below is a full list of the states in which residents can or cannot take the visual acuity test.
States Where Residents Can Take Our Test:
Alabama, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Iowa, Kentucky, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New York, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming.
States Where Residents Cannot Take Our Test:
Alaska, Arizona, Arkansas, Delaware, District of Columbia (DC), Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Michigan, New Jersey, Oklahoma, Puerto Rico, South Carolina, and West Virginia.
Our test is also available in Mexico. We are working to expand to additional countries soon.
You can take Visibly's test using a computer and a smartphone, or just a smartphone. The desktop or laptop will need to have a screen size of at least 11 inches.
We also recommend patients use Google Chrome on their computer and phone for the best test experience, however, all other web browsers are supported including Safari, Firefox, etc.
You can use your vision prescription issued by Visibly at any eyewear retailer. Your prescription is signed by a board-certified ophthalmologist or optometrist licensed to practice in the state or country you live in.
Yes, our doctors recommend that all patients see an eye care professional for a comprehensive exam every two years. Click here to find an eye care professional near you and schedule an in-person exam.
The Visibly test is currently available in English and Spanish. We are working on offering the test in additional languages as we expand our technology nationally and internationally.
To reset your password, visit the Visibly login page and click on “Forgot your password.” Then follow the instructions to reset your password and sign into your account.
There is nothing more personal than your health information which is why Visibly takes great care in keeping your information safe. Our HIPAA compliant platform uses the same data encryption used by major banks and every employee has been HIPAA trained to ensure patient information remains private and secure. To learn how we do this, please read our Privacy Policy and Notice of Privacy Practices.
The Visibly prescription renewal test takes five minutes and can be taken with a computer and a smartphone, or just a smartphone.
Here are four easy steps to take our test:
There are certain age, location, and vision health requirements to qualify for taking our test. The requirements include but are not limited to the following:
Patients must:
To help the ophthalmologist or optometrist reviewing your prescription get a better understanding of a patient’s vision history and provide them with the most accurate prescription possible, most patients are required to submit their previous prescription during the test. Contact lens wearers are required to provide a prior contact lens prescription.
The only time a patient is not required to submit a previous prescription is if they have a mild prescription and only want glasses.
Whether it’s a Visibly prescription or a prescription from your local eye care provider, all prescriptions include specific information that determines whether it’s for contacts and/or glasses.
Glasses Prescriptions include information about a lens type or material and a measurement for pupillary distance or PD.
Contact Lens Prescriptions includes measurements for
Unfortunately, we cannot accept patients who only wear a prescription for one eye at this time. Our systems algorithm requires information to be entered for both eyes.
Yes. In order to receive a new contact lens prescription from
If you have to stop the Visibly test for any reason, don’t worry, you can restart from the beginning of the test at any time. To stop the test simply exit your browser and come back whenever you are ready.
The Visibly test has verbal and written instructions to ensure you are completing the test correctly and reminds you throughout the test to respond to the answers as best you can. The test uses question randomization, pattern recognition software, a double verification system, and built-in algorithms to identify if the patient is making consistent selections. Your test results go through three rounds of review to ensure the test was taken properly, a software check, a review from our patient success team, and a review from a licensed ophthalmologist or optometrist.
A glasses prescription requires patients to have a measurement for pupillary distance or PD. Your PD measurement dictates how far apart your lenses should be and how your glasses should rest on your face to ensure visual clarity. During our prescription renewal test, we are able to determine your PD by having you take an image of yourself per the directions noted within the test experience.
Currently, you cannot use the Visibly test to renew your driver's license. It requires that you have seen a doctor in-person who has determined your eyes are healthy enough to drive. To schedule an in-person eye exam with a doctor near you, click here.
Presbyopia is a condition that makes it difficult to focus on nearby objects. It tends to occur as a person ages. This occurs because the lens in the eye naturally stiffens with age and can’t bend to bring close objects into focus. ADD Power is used to correct the symptoms of presbyopia.
Your glasses prescription issued by Visibly contains ADD Power which allows you to purchase multifocal lenses anywhere they’d like. Simply choose the lens type that’s right for you in addition to the ADD Power that is outlined on your prescription.
When purchasing over-the-counter readers, make sure you choose a pair that matches the ADD Power listed on your Visibly prescription. Please note, readers shouldn’t be worn with multifocal contacts.
For $35 a test, you'll receive
Payment is required after you’ve completed the prescription renewal test.
Visibly accepts Visa, Mastercard, Discover, and American Express including cards that have FSA or HSA funds on them.
At this time, we do not accept insurance plans. However, you can submit a claim to your vision insurance for reimbursement for the cost of the service. Please note that we cannot guarantee coverage or reimbursement for any insurance provider.
Yes, we accept FSA (flexible spending account) and HSA (health savings account) cards that are issued with a Visa or MasterCard.
If you wish to use your FSA or HSA card to pay for a portion of the prescription renewal test and apply the remaining balance to a different credit card, please contact our Patient Support Team by emailing support@govisibly.com or calling 866-314-6941, Monday-Friday 9 a.m. - 5 p.m. CST.
If you’re unsure whether or not you have an FSA or HSA, please contact your insurance company.
If for any reason you are not completely satisfied with how you are seeing with glasses or contacts you purchased using your Visibly prescription, we will issue you a full refund. Refund requests must be made by emailing support@govisibly.com within 30 days of receiving the prescription, along with proof that you’ve purchased eyewear with your Visibly prescription.
Also, if our doctors are unable to provide you with a prescription after you have paid, we will issue you a full refund.
Please note: all refunds are only for the amount you paid for the Visibly test.
We have a 100% satisfaction guarantee. If you’re not fully satisfied with your prescription after taking the Visibly prescription renewal test, we will allow you to retake the test for free. If you have already purchased glasses and/or contacts using your Visibly prescription, we will check your visual performance with the test using the new eyewear purchase. Most optical retailers will honor the remake of lenses or switching out contact lenses if a prescription does in fact change.
If we still do not meet your expectations then we will issue you a full refund for the cost of the Visibly test.
For your safety, prescriptions are issued solely at the discretion of the ophthalmologist or optometrist who reviews your test results. If they decide it’s in your best interest to not receive a prescription based on your responses from the prescription renewal test, you will be notified and fully refunded for the cost of the test.
Also, if you do not meet the criteria for participating in our test, a prescription will not be issued. The requirements include but are not limited to the following:
Once you have completed the Visibly test, your results are reviewed by a board-certified ophthalmologist or optometrist in the state you are located. They thoroughly review your medical history, pre-existing conditions, prior prescription, and your test results before issuing your prescription or providing other medical guidance.
If you are unable to find your prior prescription, please provide our Patient Support team with the name of your prescribing doctor and/or the name of the practice you visit by emailing support@govisibly.com or calling 866-314-6941. The team will call the doctor on your behalf to verify your prior prescription. Please note this will likely delay the process of getting your updated prescription and could mean it will not be received within 24 hours.
In most states, your vision prescription expires one year after it has been issued and a renewal is required after this date in order to purchase glasses or contacts. You should always renew your prescription prior to purchasing new glasses or contacts.
Also, it’s important to remember that renewing your vision prescription is not the same thing as a comprehensive eye exam with an eye doctor which should be completed at least once every two years.
After a licensed ophthalmologist or optometrist has issued your prescription, you will receive an email notification with a link to sign into your account and retrieve the prescription. You will be able to download and/or print the prescription from your account.
After you’ve received the email notification that your prescription is ready, you can access your prescription anytime by clicking here to log-in to your Visibly account.
Your prescription from Visibly is just like the vision prescription you would receive from an eye doctor. It displays the following values representing different aspects of your vision:
If you have any additional questions about your prescription, please contact our Patient Support team by emailing support@govisibly.com or calling 866-314-6941, Monday-Friday 9 a.m. - 5 p.m. CST.
Our new name is Visibly. To help us decide on a new name, we spoke with many key stakeholders including business partners, current shareholders, and industry-leading opticians, optometrists, and ophthalmologists. We wanted to ensure our new name was representative of everyone we can serve.
Our previous name, Opternative, made it seem like our test was a replacement for doctors, which is not the case. Our solution is a supplement to a comprehensive eye exam and can be used by both consumers and the entire eye care industry. It was important for us to rebrand the company with a name that better represents the partnerships we’re building with eye care providers and eyewear retailers as well as the consumers we serve.
It has not changed. Our prescription renewal test and technology functions in the same way it did under the Opternative name. We look forward to creating many new eye care technologies under our new name, Visibly.
The name Visibly better reflects the audience we serve today and plan to serve in the future. Our new name, Visibly, will inspire confidence within the industry to embrace positive change that will help more people see more clearly, more often.
No. As a partner, there is nothing you need to do because our name has changed. We have taken care of everything that needs to be done. If you see any issues or feel something has been changed mistakenly, please reach out to your Success Manager by emailing partnersuccess@govisibly.com.
All listings of Opternative on Lite partner’s web pages have been updated to now list Visibly. If you see any issues or feel something has been changed mistakenly, please reach out to your Success Manager by emailing partnersuccess@govisibly.com.
Patient Support: (866) 314-6941
support@govisibly.com
Partner Inquiries: (312) 313-5818
bd@govisibly.com
Visibly is not a replacement for a comprehensive eye health examination. We recommend patients go to the eye doctor for a comprehensive eye exam every two years. Our licensed Ophthalmologists and Optometrists use Visibly's online technology to evaluate a patient's visual acuity and a portion of the ocular health profile and issue a prescription for corrective eyewear, where clinically appropriate. If you need help finding an eye care professional near you, please contact us at info@govisibly.com.
