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About Visibly

Visibly is a Chicago-based healthcare technology company founded in 2012 that develops digital eye care solutions. We launched the first scientifically accurate, online vision test that allows patients to receive a new prescription, even if it’s changed, from the comfort of their own home.

Our online vision test takes 10 minutes and provides patients with an updated prescription, written by a licensed ophthalmologist or optometrist in less than 24 hours. Sign up here to get started.

Our online vision test works in four easy steps:

  • Sign Up. First, create an account and answer a few initial questions to make sure you’re eligible and prepared to take the test.
  • Take the Test. The test begins by helping you setup your environment (dimming the lights, turning up your device’s volume, etc.) Then, you are taken through a series of vision assessments. Some of these assessments will be taken from a distance, which the test will help you set up correctly. When you’re done, you’ll complete a brief medical history and pay for your test. All of this usually takes 10 minutes. After completing these steps, your results will be sent to a doctor for review.
  • Doctor Review. A licensed ophthalmologist or optometrist in your state will review your test results, medical history, and prior prescription in order to issue your new prescription or provide you with other clinical guidance within 24 hours.
  • Receive your Prescription. We will notify you when an ophthalmologist or optometrist has approved your prescription or provided you with other clinical guidance. Once you receive this notification, you can log in to your Visibly account and begin using the prescription at any online or local eyewear retailer.

Visibly is not a replacement for a comprehensive eye examination. Our licensed ophthalmologists and optometrists use Visibly’s online technology to evaluate your visual acuity and a portion of your ocular health profile, diagnose refractive error, and issue a prescription for corrective eyewear, where clinically appropriate. Our doctors recommend that all patients between 18 and 55 years old receive a comprehensive eye exam at least once every two years.

The online vision test can be taken from anywhere, including the comfort of your own home. However, there are states that have regulations on healthcare technology and telehealth which restrict the use of Visibly. Our service and standards of practice are consistent with all applicable regulations on both state and federal laws. Below is a full list of the states in which residents can or cannot take the online vision test.

States Where Residents Can Take Our Online Vision Test:

Alaska, Alabama, California, Colorado, Connecticut, Florida, Illinois, Iowa, Kentucky, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New York, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming.

States Where Residents Cannot Take Our Online Vision Test:

Arizona, Arkansas, Delaware, District of Columbia (DC), Georgia, Hawaii, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Michigan, New Jersey, Oklahoma, Puerto Rico, South Carolina, and West Virginia.

Our online vision test is also available in Mexico. We are working to expand to additional countries soon.

Visibly offers two different ways to take our online vision test. The first is with a computer and a smartphone. A desktop or laptop with a screen size of at least 11 inches is needed. Patients can also take the test from just their smartphone if they do not have two devices available.

We also recommend patients use Google Chrome on their computer and phone for the best test experience, however, all other web browsers are supported including Safari, Firefox, etc.

You can use your vision prescription issued by Visibly at any eyewear retailer. Your prescription is signed by a board-certified ophthalmologist or optometrist licensed to practice in the state or country you live in.

Yes, our doctors recommend that all patients see an eye care professional for a comprehensive exam every two years. Click here to find an eye care professional near you and schedule an in-person exam. 

The Visibly test is currently only available in English. However, we are working on offering the test in additional languages as we expand our technology nationally and internationally.

To reset your password, visit the Visibly login page and click on “Forgot your password.” Then follow the instructions to reset your password and sign into your account.

There is nothing more personal than your health information which is why Visibly takes great care in keeping your information safe. Our HIPAA compliant platform uses the same data encryption used by major banks and every employee has been HIPAA trained to ensure patient information remains private and secure. To learn how we do this, please read our Privacy Policy and Notice of Privacy Practices.

Our Test

The Visibly online vision test follows the same subjective principles of an eye care professional during the refraction portion of an in-office eye test, when the doctor asks, "Which looks better, 1 or 2, 3 or 4?." Our online test takes less than 15 minutes and can be taken in two different ways; either with a computer and a smartphone or just a smartphone.  

Here are four easy steps to take our online vision test:

  • Sign Up. First, create an account and answer a few initial questions to make sure you’re eligible and prepared to take the test.
  • Take Test. The test begins by helping you setup your environment (dimming the lights, turning up your device’s volume, etc.) Then, you are taken through a series of vision assessments. Some of these assessments will be taken from a distance, which the test will help you set up correctly. When you’re done, you’ll complete a brief medical history and pay for your test. All of this usually takes 10 minutes. After completing these steps, your results will be sent to a doctor for review.
  • Doctor Review. A licensed ophthalmologist or optometrist in your state will review your test results, medical history, and prior prescription in order to issue your new prescription or provide you with other clinical guidance within 24 hours.
  • Receive Prescription. We will notify you when an ophthalmologist or optometrist has approved your prescription or provided you with other clinical guidance. Once you receive this notification, you can log in to your Visibly account and begin using the prescription at any online or local eyewear retailer.

There are certain age, location, and vision health requirements to qualify for taking our online vision test. The requirements include but are not limited to the following:

Patients must:

  • Be 18-55 years old.
  • Have a prescription range that is:
    • Emmetropic
    • Myopic (nearsighted) with spherical power between “-0.25 and -10.00”
    • Hyperopic (farsighted) with spherical power between “+0.25 and +3.50”
    • Astigmatic with cylinder power between Cyl “-0.25 and -3.00”
    • Presbyopic with ADD power between “+0.25 and +4.00”
  • Have no history of amblyopia, diabetes, glaucoma, cataracts, retinal detachment, brain injuries, neurological issues, etc.
  • Have no recent discomfort or symptoms of acute eye pain, flashes and/or floaters in eyes.
  • Is located in a state or country where our online vision test is available:
    • Alaska, Alabama, California, Colorado, Connecticut, Florida, Illinois, Iowa, Kentucky, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New York, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming.

To help the ophthalmologist or optometrist reviewing your prescription get a better understanding of a patient’s vision history and provide them with the most accurate prescription possible, most patients are required to submit their previous prescription during the online vision test. Contact lens wearers are required to provide a prior contact lens prescription. 

The only time a patient is not required to submit a previous prescription is if they have a mild prescription and only want glasses.

Whether it’s a Visibly prescription or a prescription from your local eye care provider, all prescriptions include specific information that determines whether it’s for contacts and/or glasses.

Glasses Prescriptions include information about a lens type or material and a measurement for pupillary distance or PD.

Contact Lens Prescriptions includes measurements for base curve (BC) and diameter (DIA) which describes a patient’s results from their contact lens fitting. These prescriptions also typically include a manufacturer and/or brand name.

Unfortunately we cannot accept patients who only wear a prescription for one eye at this time. Our systems algorithm requires information to be entered for both eyes.

Yes. In order to receive a new contact lens prescription from us you must be wearing your current contact lenses. If you are completely out of contacts or wish to renew an older prescription, we recommend you visit a local eye care provider to be refitted and approved for a specific contact lens brand. Click here to schedule an in-person eye exam with a doctor near you. 

If you have to stop the Visibly online vision test for any reason, don’t worry, you can restart from the beginning of the test at any time. To stop the test simply exit your browser and come back whenever you are ready.

The Visibly online vision test has verbal and written instructions to ensure you are completing the test correctly and reminds you throughout the test to respond to the answers as best you can. The test uses question randomization, pattern recognition software, a double verification system, and built-in algorithms to identify if the patient is making consistent selections. Your test results go through three rounds of review to ensure the test was taken properly, a software check, a review from our patient success team, and a review from a licensed ophthalmologist or optometrist. 

A glasses prescription requires patients to have a measurement for pupillary distance or PD. Your PD measurement dictates how far apart your lenses should be and how your glasses should rest on your face to ensure visual clarity. During our online vision test, we are able to determine your PD by having you take an image of yourself per the directions noted within the test experience.

Currently, you cannot use the Visibly online vision test to renew your driver's license. It requires that you have seen a doctor in-person who has determined your eyes are healthy enough to drive. To schedule an in-person eye exam with a doctor near you, click here.  

Presbyopia is a condition that makes it difficult to focus on nearby objects. It tends to occur as a person ages. This occurs because the lens in the eye naturally stiffens with age and can’t bend to bring close objects into focus. ADD Power is used to correct the symptoms of presbyopia.

Your glasses prescription issued by Visibly contains ADD Power which allows you to purchase multifocal lenses anywhere they’d like. Simply choose the lens type that’s right for you in addition to the ADD Power that is outlined on your prescription.

When purchasing over-the-counter readers, make sure you choose a pair that matches the ADD Power listed on your Visibly prescription. Please note, readers shouldn’t be worn with multifocal contacts.

Payment

The cost of Visibly’s online vision test is $35 for a contacts or glasses prescription and $50 for both a contacts and glasses prescription

Payment is required after you’ve completed the full online vision test.

Visibly accepts Visa, Mastercard, Discover, and American Express including cards that have FSA or HSA funds on them.

At this time, we do not accept insurance plans. However, you can submit a claim to your vision insurance for reimbursement for the cost of the service. Please note that we cannot guarantee coverage or reimbursement for any insurance provider.

Yes, we accept FSA (flexible spending account) and HSA (health savings account) cards that are issued with a Visa or MasterCard.

If you wish to use your FSA or HSA card to pay for a portion of the Visibly online vision test and apply the remaining balance to a different credit card, please contact our Patient Support Team by emailing support@govisibly.com or calling 866-314-6941, Monday-Friday 9 a.m. - 5 p.m. CST.

If you’re unsure whether or not you have an FSA or HSA, please contact your insurance company.

If for any reason you are not completely satisfied with how you are seeing with glasses or contacts you purchased using your Visibly prescription, we will issue you a full refund. Refund requests must be made by emailing support@govisibly.com within 30 days of receiving the prescription, along with proof that you’ve purchased eyewear with your Visibly prescription.

Also, if our doctors are unable to provide you with a prescription after you have paid, we will issue you a full refund.

Please note: all refunds are only for the amount you paid for the Visibly online vision test.

Visibly Prescriptions

If you’re not fully satisfied with your prescription after taking the Visibly online vision test, we will allow you to retake the test for free. If you have already purchased glasses and/or contacts using your Visibly prescription, we will check your visual performance with the online vision test using the new eyewear purchase. Most optical retailers will honor the remake of lenses or switching out contact lenses if a prescription does in fact change.

If we still do not meet your expectations then we will issue you a full refund for the cost of the Visibly online vision test.

For your safety, prescriptions are issued solely at the discretion of the ophthalmologist or optometrist who reviews your test results. If they decide it’s in your best interest to not receive a prescription based on your responses from the online vision test, you will be notified and fully refunded for the cost of the online vision test.

Also, if you do not meet the criteria for participating in our online vision test, a prescription will not be issued. The requirements include but are not limited to the following:

  • Be 18-55 years old.
  • Have a prescription range that is:
    • Emmetropic
    • Myopic (nearsighted) with spherical power between “-0.25 and -10.00”
    • Hyperopic (farsighted) with spherical power between “+0.25 and +3.50”
    • Astigmatic with cylinder power between Cyl “-0.25 and -3.00”
    • Presbyopic with ADD power between “+0.25 and +4.00”
  • Have no history of amblyopia, diabetes, glaucoma, cataracts, retinal detachment, brain injuries, neurological issues, etc.
  • Have no recent discomfort or symptoms of acute eye pain, flashes and/or floaters in eyes.
  • Is located in a state or country where our online vision test is available:
    • Alaska, Alabama, California, Colorado, Connecticut, Florida, Illinois, Iowa, Kentucky, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New York, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming.

Once you have completed the Visibly online vision test, your results are reviewed by a board-certified ophthalmologist or optometrist in the state you are located. They thoroughly review your medical history, pre-existing conditions, prior prescription, and your test results before issuing your prescription or providing other medical guidance. 

If you are unable to find your prior prescription, please provide our Patient Support team with the name of your prescribing doctor and/or the name of the practice you visit by emailing support@govisibly.com or calling 866-314-6941, Monday-Friday 9 a.m. - 5 p.m. CST. The team will call the doctor on your behalf to verify your prior prescription.

In most states, your vision prescription expires one year after it has been issued and a renewal is required after this date in order to purchase glasses or contacts. You should always renew your prescription prior to purchasing new glasses or contacts.

Also, it’s important to remember that renewing your vision prescription is not the same thing as a comprehensive eye exam with an eye doctor which should be completed at least once every two years.

After a licensed ophthalmologist or optometrist has issued your prescription, you will receive an email notification with a link to sign into your account and retrieve the prescription. You will be able to download and/or print the prescription from your account.

After you’ve received the email notification that your prescription is ready, you can access your prescription anytime by clicking here to log-in to your Visibly account.

Your prescription from Visibly is just like the vision prescription you would receive from an eye doctor. It displays the following values representing different aspects of your vision:

  • OD: This stands for “oculus dexter” which is the Latin term for “right eye.”
  • OS: This stands for “oculus sinister” which is the Latin term for “left eye.”
  • SPH: This stands for “sphere” which refers to the amount of power the lens must have to sharpen your vision. A minus sign means your prescription is for nearsightedness, also known as myopia. A plus sign means your prescription is for farsightedness, also known as hyperopia.
  • CYL: This stands for “cylinder” which refers to the amount of power the lens must provide to correct an astigmatism.
  • Axis: This is a number between 1 and 180 that indicates the direction of your cylinder power needed to correct an astigmatism.
  • ADD: This refers to the magnifying power needed to correct near vision for adults with presbyopia. Typically this can be provided by using reading glasses.
  • Prism: This is typically shown as a triangle symbol and refers to the power needed to correct for eye alignment problems.
  • BC: This stands for “base curve” which is a measurement of the back curvature of a contact lens and is prescribed to match or complement the curvature of your cornea.
  • DIAM: This stands for “diameter” which is a measurement of the distance from one edge of your contact lens to the opposite edge.

If you have any additional questions about your prescription, please contact our Patient Support team by emailing support@govisibly.com or calling 866-314-6941, Monday-Friday 9 a.m. - 5 p.m. CST.

For Providers

Yes, optometrists and ophthalmologists can purchase Visibly’s online vision test technology to use within their practice. If you are interested in learning more about our solutions for your practice click here or email our team at BD@govisibly.com.

Visibly cares deeply about the health and well being of our patients. Our online vision test IS NOT a replacement for a comprehensive eye exam. We recommend that all patients receive an in-person, comprehensive eye exam at least once every two years in accordance with the recommendations from the American Academy of Ophthalmology.

Visibly encourages patient compliance with these guidelines through the following steps:

  • Only allowing patients 18-55 that state they are asymptomatic and in good health complete our online vision test.
  • Not allowing patients to use our annual prescription services four consecutive times within a five-year period without receiving a comprehensive eye exam.
  • Recommending contact lens wearers to get screened for contact-related eye health issues as directed by their ophthalmologist or optometrist.
  • Educating patients on the importance of their eye health and receiving a comprehensive eye exam at least once every two years.
  • Providing patients with referral tools to find and schedule a comprehensive eye exam with an eye care provider in their area.

The Visibly online vision test was built with a series of checks and balances to ensure accuracy, even if a patient answers some questions incorrectly by mistake. This was done by building redundancy into each test so patients can be confident that a few mistakes will not impact the accuracy of their test results. If there are abnormalities that could impact the accuracy of the test results, our system will identify them and our Patient Support team may ask the patient to retake all or a portion of the test.

New Visibly Brand

Our new name is Visibly. To help us decide on a new name, we spoke with many key stakeholders including business partners, current shareholders, and industry-leading opticians, optometrists, and ophthalmologists. We wanted to ensure our new name was representative of everyone we can serve.

Our previous name, Opternative, made it seem like our online vision test was a replacement for doctors, which is not the case. Our solution is a supplement to a comprehensive eye exam and can be used by both consumers and the entire eye care industry. It was important for us to rebrand the company with a name that better represents the partnerships we’re building with eye care providers and eyewear retailers as well as the consumers we serve.

It has not changed. Our online vision test and technology functions in the same way it did under the Opternative name. We look forward to creating many new eye care technologies under our new name, Visibly.

The name Visibly better reflects the audience we serve today and plan to serve in the future. Our new name, Visibly, will inspire confidence within the industry to embrace positive change that will help more people see more clearly, more often.

No. As a partner, there is nothing you need to do because our name has changed. We have taken care of everything that needs to be done. If you see any issues or feel something has been changed mistakenly, please reach out to your Success Manager by emailing partnersuccess@govisibly.com.

All listings of Opternative on Lite partner’s web pages have been updated to now list Visibly. If you see any issues or feel something has been changed mistakenly, please reach out to your Success Manager by emailing partnersuccess@govisibly.com.