Fulfillment Policy
Last Updated: January 10, 2022
Contact Lens Shipping Policy
Shipment processing time
All orders are processed within 2 business days. If your order is placed over the weekend, fulfillment will take place the following week. If we are experiencing a high volume of orders and there are potential delays, a team member from our Success Team will reach out to you with more information.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment Method
Estimated delivery time
Shipment Cost
Standard
Est. Delivery
5-7 days
Cost
Free
Expedited
Est. Delivery
2-3 days
Cost
$9.99
Shipment to P.O. boxes or APO/FPO addresses
We do ship to P.O. boxes. Please add shipping details at checkout for your order.
Shipment confirmation and order tracking
After placing your order, you will receive a confirmation email containing your receipt. When your order is processed, you will receive another email with tracking information based on your order shipment method.
Billing
You will be billed on behalf of Visibly, Inc. located at 207 East Ohio Street #233, Chicago, IL 60611, USA.
Customs, duties, and taxes
Visibly is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
In the unlikely event that you receive a defective or damaged product(s), Visibly will happily exchange the item for a new one. Please email our Success Team ([email protected]) directly to start the process.
Contact Lens Returns Policy
If you are not 100% satisfied with your purchase, you can return the product(s) and receive a full refund.
To start a return, please email [email protected] or call 844-573-0297 within 30 days of receiving your order. Within your email, please include:
- Your full name
- Your email address
- Your order number
- The item(s) you’d like to return
Visibly will provide a prepaid shipping label for the return, which may be deducted from your refunded amount for your returned products.
Customers can expect to receive a refund within 10-14 business days after receiving the returned products.
For more information, please email [email protected] or call 844-573-0297.
Contact Lens Cancellation Policy
All orders are automatically processed on our secure merchant processor as soon as they are placed. During this process, we incur irreversible fees. Therefore, we strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will be provided with a full refund equivalent to the cost of your order.
If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return with all applicable fees.
To cancel your order, please email [email protected] or call 844-573-0297.
Glasses Shipping Policy
Shipment processing time
All orders are processed within 2 business days. If your order is placed over the weekend, fulfillment will take place the following week. If we are experiencing a high volume of orders and there are potential delays, a team member from our Success Team will reach out to you with more information.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment Method
Estimated delivery time
Shipment Cost
Standard
Est. Delivery
5-7 days
Cost
Free
Expedited
Est. Delivery
2-3 days
Cost
$9.99
Shipment to P.O. boxes or APO/FPO addresses
We do ship to P.O. boxes. Please add shipping details at checkout for your order.
Shipment confirmation and order tracking
After placing your order, you will receive a confirmation email containing your receipt. When your order is processed, you will receive another email with tracking information based on your order shipment method.
Billing
You will be billed on behalf of Visibly, Inc. located at 207 East Ohio Street #233, Chicago, IL 60611, USA.
Customs, duties, and taxes
Visibly is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
In the unlikely event that you receive a defective or damaged product(s), Visibly will happily exchange the item for a new one. Please email our Success Team ([email protected]) directly to start the process.
Glasses Returns Policy
If you are not 100% satisfied with your purchase, you can return the product(s) and receive a full refund.
To start a return, please email [email protected] or call 844-573-0297 within 30 days of receiving your order. Within your email, please include:
- Your full name
- Your email address
- Your order number
- The item(s) you’d like to return
Visibly will provide a prepaid shipping label for the return, which may be deducted from your refunded amount for your returned products.
Customers can expect to receive a refund within 10-14 business days after receiving the returned products.
For more information, please email [email protected] or call 844-573-0297.
Glasses Cancellation Policy
All orders are automatically processed on our secure merchant processor as soon as they are placed. During this process, we incur irreversible fees. Therefore, we strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will be provided with a full refund equivalent to the cost of your order.
If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return with all applicable fees.
To cancel your order, please email [email protected] or call 844-573-0297.