Fulfillment Policy2021-01-18T15:03:26-06:00

Have questions about your order?

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Shipment Processing Time2021-01-18T14:10:39-06:00

All orders are processed within 2 business days. If your order is placed over the weekend, fulfillment will take place the following week. If we are experiencing a high volume of orders and there are potential delays, a team member from our Success Team will reach out to you with more information.

Shipping Rates and Delivery Estimates2021-01-18T14:10:39-06:00

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method Estimated Delivery Time Shipment Cost
Standard 5-7 days Free
Expedited 2-3 days $9.99
Shipment to P.O. Boxes or APO/FFO Addresses2021-01-18T14:10:39-06:00

We do ship to P.O. boxes. Please add shipping details at checkout for your order.

Shipping Confirmation and Order Tracking2021-01-18T14:10:39-06:00

After placing your order, you will receive a confirmation email containing your receipt. When your order is processed, you will receive another email with tracking information based on your order shipment method.

Billing2021-01-18T14:10:38-06:00

You will be billed on behalf of Visibly, Inc. located at 207 East Ohio Street #233, Chicago, IL 60611, USA.

Customs, Duties, and Taxes2021-01-18T14:10:38-06:00

Visibly is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages2021-01-18T14:10:38-06:00

In the unlikely event that you receive a defective or damaged product(s), Visibly will happily exchange the item for a new one. Please email our Success Team (support@govisibly.com) directly to start the process.

Returns and Exchanges2021-01-18T14:10:37-06:00

If you are not 100% satisfied with your purchase, you can return the product(s) and receive a full refund or exchange for a different product(s).

To start a return, please email hello@govisibly.com or call 844-573-0297 within 30 days of receiving your order. Within your email, please include:

  • Your full name
  • Your email address
  • Your order number
  • The item(s) you’d like to return

Visibly will provide a prepaid shipping label for the return, which may be deducted from your refunded amount for your returned products. 

Customers can expect to receive a refund within 10-14 business days after receiving the returned products.

For more information, please email hello@govisibly.com or call 844-573-0297.

Cancellation Policy2021-01-18T14:10:37-06:00

All orders are automatically processed on our secure merchant processor as soon as they are placed. During this process, we incur irreversible fees. Therefore, we strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you will be provided with a full refund equivalent to the cost of your order.

If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return with all applicable fees.

To cancel your order, please email hello@govisibly.com or call 844-573-0297.

International Shipping Policy2021-01-18T14:10:37-06:00

At this time, we do not ship internationally.

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