Fulfillment Policy

Shipment to P.O. boxes or APO/FPO addresses

We do ship to P.O. boxes. Please add shipping details at checkout for your order.

Shipment confirmation and order tracking

After placing your order, you will receive a confirmation email containing your receipt. When your order is processed, you will receive another email with tracking information based on your order shipment method.

Billing

You will be billed on behalf of Visibly, Inc. located at 207 East Ohio Street #233, Chicago, IL 60611, USA.

Customs, duties, and taxes

Visibly is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

In the unlikely event that you receive a defective or damaged product(s), Visibly will happily exchange the item for a new one. Please email our Success Team ([email protected]) directly to start the process.

Contact Lens Returns Policy

If you are not 100% satisfied with your purchase, you can return the product(s) and receive a full refund.

To start a return, please email [email protected] or call 844-573-0297 within 30 days of receiving your order. Within your email, please include:

• Your full name
• Your email address
• Your order number
• The item(s) you’d like to return

Visibly will provide a prepaid shipping label for the return, which may be deducted from your refunded amount for your returned products. 

Customers can expect to receive a refund within 10-14 business days after receiving the returned products.

For more information, please email [email protected] or call 844-573-0297.

Contact Lens Cancellation Policy

All orders are automatically processed on our secure merchant processor as soon as they are placed. During this process, we incur irreversible fees. Therefore, we strictly adhere to the following cancellation policy:

 If you cancel your order BEFORE it has been shipped, you will be provided with a full refund equivalent to the cost of your order.

If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return with all applicable fees.

To cancel your order, please email [email protected] or call 844-573-0297.

Glasses Shipping Policy

Shipment processing time

All orders are processed within 2 business days. If your order is placed over the weekend, fulfillment will take place the following week. If we are experiencing a high volume of orders and there are potential delays, a team member from our Success Team will reach out to you with more information. 

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.