All orders are processed within 2 business days. If your order is placed over the weekend, fulfillment will take place the following week. If we are experiencing a high volume of orders and there are potential delays, a team member from our Success Team will reach out to you with more information.
Shipping Rates and Delivery Estimatestaylorgovisibly2021-01-18T14:10:39-06:00
After placing your order, you will receive a confirmation email containing your receipt. When your order is processed, you will receive another email with tracking information based on your order shipment method.
In the unlikely event that you receive a defective or damaged product(s), Visibly will happily exchange the item for a new one. Please email our Success Team (firstname.lastname@example.org) directly to start the process.
All orders are automatically processed on our secure merchant processor as soon as they are placed. During this process, we incur irreversible fees. Therefore, we strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will be provided with a full refund equivalent to the cost of your order.
If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return with all applicable fees.
To cancel your order, please email email@example.com or call 844-573-0297.
*Visibly Digital Acuity Product is manufactured and distributed by Visibly, Inc. and operates under the Enforcement Policy for Remote Ophthalmic Assessment and Monitoring Devices during the Coronavirus Disease (COVID-19) Public Health Emergencyissued by the FDA in April 2020. This product has not been approved by the FDA. The data and recommendations made by the Visibly Digital Acuity Product are adjunctive (supporting) recommendations that will be used by an Eye Care Provider, along with your medical history and profile, prior corrective eyewear prescriptions, and subjective data provided about your vision. It is the responsibility of the patient to provide accurate information through the process as all of this information will be relied upon as accurate by the reviewing Eye Care Provider.